Shipping policy
Shipping Policy
At Mitti Farms, we carefully pack every order to ensure your gardening products reach you safely.
Shipping Coverage
We currently ship across serviceable locations in India. Availability of delivery may depend on the customer's PIN code and our courier partners' serviceability.
Order Processing
Orders are generally processed and dispatched within 1–2 business days after order confirmation. Orders placed on Sundays, public holidays, or during unusually high order volumes may require additional processing time.
Delivery Time
After dispatch, delivery typically takes 3–7 business days, depending on the destination and courier serviceability.
Delivery timelines are estimates and may be affected by circumstances outside our control, including weather conditions, transportation disruptions, regional restrictions, courier delays, or other unforeseen events.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your order. Shipping charges may vary depending on the order value, products, shipment weight, and delivery location.
Order Tracking
Once your order has been dispatched, tracking information will be shared through the contact details provided with your order, where tracking is available.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number while placing an order. Please review these details carefully before completing your purchase.
If an order cannot be delivered because of an incorrect or incomplete address, an unreachable recipient, repeated failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply if the order needs to be shipped again.
Damaged or Incorrect Shipments
If your order arrives damaged, leaking, or contains an incorrect product, please contact us as soon as possible after delivery with your order details and clear photographs of the package and product. We will review the issue and assist you with an appropriate resolution.
Lost Shipments
If a shipment appears to be lost in transit, please contact us so that we can investigate the shipment with the courier partner and assist you accordingly.
Contact Us
For questions regarding shipping or delivery, please contact us using the details provided on our Contact Information page.