Refund policy
Return, Replacement & Refund Policy
At Mitti Farms, we carefully check, pack and dispatch every order. Due to the nature of our products, products purchased from Mitti Farms are non-returnable.
Certain products, as specified below, may be eligible for replacement if they are received damaged, defective or incorrect.
Non-Returnable Products
Seeds, cocopeat, vermicompost and perlite are non-returnable.
These products cannot be returned or exchanged due to change of mind, personal preference, ordering the wrong product, or after the product has been opened or used.
If you receive an incorrect product or a product that is damaged during transit, please contact us within 48 hours of delivery so that we can review the issue and provide an appropriate resolution.
Replacement — Gardening Tools & Grow Bags
Gardening tools and grow bags are non-returnable but may be eligible for replacement if:
- The product is received damaged.
- The product has a manufacturing defect.
- You receive a product different from what you ordered.
Please report the issue within 48 hours of delivery and provide your order number along with clear photographs of the product, outer packaging and shipping label.
All replacement requests are subject to verification by Mitti Farms.
Replacement will not be applicable for damage resulting from misuse, improper handling, modification, accidental damage, normal wear and tear, or damage occurring after delivery.
Damaged or Incorrect Orders
If any product in your order arrives damaged, leaking, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs of the product, outer packaging and shipping label. We may request additional information where reasonably necessary to verify the issue.
Once the issue has been verified, we will provide an appropriate resolution depending on the circumstances and type of product.
Seeds & Germination
Seeds are non-returnable.
Seed germination and subsequent plant growth depend on several factors beyond our control, including storage after delivery, sowing method, growing medium, watering, temperature, weather and other growing conditions. Therefore, germination or plant growth cannot be guaranteed solely on the basis of purchase.
If you believe there is a genuine quality issue with the seeds supplied, please contact us with your order details and relevant information. We will review the matter individually.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests can only be considered before the order has been dispatched. Once an order has been dispatched, it cannot ordinarily be cancelled.
Refunds
Refunds are not provided for change-of-mind purchases or products that are not eligible for return.
If there is a verified issue with an order and a replacement is not possible, or a refund is otherwise approved, the refund will be processed through the original payment method, where applicable.
For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.
The time required for an approved refund to reflect in your account may vary depending on the bank or payment provider.
Contact Us
For assistance regarding an order, replacement, cancellation or refund, please contact us using the customer support details provided on our Contact Information page.
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer protection laws.